Shipping Information
We will try to ship your order as soon as possible. This will normally be within 72 hours of receipt of your payment for any mainland UK address. Items for delivery to addresses outside the UK will be lodged with the UK Royal Mail service (or similar) within 48 hours of receipt of your payment. We cannot confirm a time for delivery.
Shipping costs (if applicable) will be calculated according to country of delivery and will be added before final payment is requested.
Shipping of digital goods (downloads) is immediate on receipt of authorised card payment.
Returns Information
If you are unhappy with your goods, you can return them to us by post for a replacement or refund. The refund policy is shown below. Kielder Computers Ltd are based in the EU and you have the right to cancel your order within seven days of your contract with us, or seven days of receipt of goods (whichever is longer).
The cost and responsibility for returning the package safely lies with the customer. We recommend use of a secure signed for delivery service to ensure proof of delivery. Return the product in its original packaging, including all contents, including packing slip.
Returns address
Please contact us for the returns address details.
Refund policy
Shipping costs are not refundable and a re-stocking fee of 4% of the gross order total is deductable from the refund amount.
Availability
We try to make sure we only show items on the site if they are currently available. If you place an order for something which isn't available we will contact you by telephone or email as soon as possible after you place your order. All orders are subject to availability.
Security
Improvability uses a "secure" server so your credit card information is protected. We do not hold your payment details on file. Once we have processed your order we erase your information. This increases our security, as if we do not have this information, it cannot be read by anyone else. Visit the security page for more information.
Privacy Policy
Kielder Computers Limited will only use the information that we collect about you lawfully, in accordance with the UK Data Protection Act 1998. Visit the privacy page for more information.
Keeping you up-to-date
We want to keep you up-to-date with the latest information and what's coming soon. We may also use your details to send you information about other Kielder Computers Limited goods and services we sell or for our research purposes. If you have previously registered to receive this communication and now want to cancel this, please contact us quoting your full name and email address.
Payment methods
We do not accept personal or company cheques. We accept only the following credit / debit cards in payment:
- Visa
- Mastercard
- Visa Delta
- Maestro
- Solo
We won't ask you for any payment until we've made sure that all the goods on your shopping list have been validated. Your payment details are automatically encrypted when you enter them, ensuring the highest level of security at all times. The transaction will appear on your credit / debit card bill in your own currency and be itemised as 'Kielder Computers Ltd'.
Pricing Information
All information including prices are correct at the time of publishing. Kielder Computers Limited is a UK-based business. All prices quoted are in GBP (Great British Pounds Sterling) and are quoted exclusive of VAT unless stated otherwise. Taxes relevant to your country of origin will be calculated and added before final payment is requested.
You may use a currency converter to calculate the price in your own currency. However, use this for information only and you cannot rely on this being the same rate of conversion used by your credit / debit card company at the time and date of process of payment. The transaction will appear on your credit / debit card bill in your own currency.
General Terms and Conditions
Kielder Computers Limited, 25 High Street, New Whittington, Chesterfield S43 2DX. Registered number 194 2487 (England and Wales). This web site content is subject to copyright Kielder Computers Limited. 2008. All rights reserved.
Kielder Computers Limited has taken every care in the preparation of the content of this web site. To the extent permitted by applicable law, Kielder Computers Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site.
Kielder Computers Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this web site.
The terms and conditions contained in this legal notice shall be governed by English law. You may access the web site from anywhere in the world; however, this legal notice shall apply regardless of how you access the web site and from where.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Kielder Computers Limited or any of its employees or agents. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
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